Shipping policy
At Nevo, we are committed to delivering your order quickly and efficiently, wherever you are in the world.
Shipping Destinations & Costs
We ship worldwide, with shipping fees ranging from $0 to $9.90+, depending on your location.
Shipping & Processing Times
- Orders are processed within 48 hours.
- Delivery time: 6-15 business days worldwide.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can track your order's progress directly through this link: Track Your Order. If you do not receive your tracking information, please contact us at help@getnevo.com.
Potential Delays
While we aim for swift delivery, some orders may experience delays due to customs processing or unforeseen issues. We recommend contacting us if your package hasn't arrived within the stated timeframe, and we will assist in resolving any situation.
Duties & Customs Fees
For international orders, any duties, taxes, or customs fees are the responsibility of the customer. Please check your country’s customs policies before placing an order.
Lost or Damaged Packages
We are not liable for packages lost, stolen, or damaged in transit after they have left our facility. However, we will do our best to assist you in resolving any issues with the carrier.